Acceptable Use Policy

This Acceptable Use Policy (“AUP” or “Policy”) describes actions by Users that are prohibited by ACVoIP and its affiliates and subsidiaries (“ACVoIP”). “Users” means any user or Customer of any and all ACVoIP provided services (“Service” and/or “Services”) that are provided by ACVoIP pursuant to any applicable customer agreement, including, without limitation, any applicable terms of service and/or supplements to any applicable agreement(s) (which Users must accept as a condition to receiving any Services from ACVoIP).
This Acceptable Use Policy is subject to change from time to time with such changes effective upon posting at http://acvoip.ca/acceptable-use-policy . ACVoIP encourages Users to review this Policy regularly.

  1. Services may be used only for lawful, proper and appropriate purposes.
  2. Users must use any Services only in a manner that, in ACVoIP’s sole discretion, is consistent with the purposes of such Services. Users will not engage in any legal or illegal activity that either
    a. harms ACVoIP, the network operated by ACVoIP, the Services and/or any User, or
    b. interferes with the network operated by ACVoIP and/or the provision or use of the Services by ACVoIP or any User.
  3. iii) Services may not be used for illegal, improper, and/or inappropriate purposes.
    Illegal purposes include, but are not limited to:
  4. using any Service to violate any law, rule, or regulation; or
  5. engaging in threatening, abusive, harassing, defamatory, libelous, deceptive or fraudulent behavior.
    Improper and/or inappropriate uses include, but are not limited to:
  6. calling, messaging, storing, posting or transmitting harassing, threatening or abusive materials, e-mail or information;
  7. without permission from the owner of a system or network, doing any of the following:
    a. accessing the system or network,
    b. monitoring data or traffic,
    c. probing, scanning, and/or testing firewalls,
    d. testing the vulnerability of a system or network or
    e. breaching the security or authentication routines of a system or network;
  8. sending unsolicited calls, messaging (including, without limitation, commercial advertising and informational announcements) if such unsolicited activities could reasonably be expected to or do in fact provoke complaints;
  9. operating a server in connection with the Services;
  10. falsifying User or other identifying information provided to ACVoIP;
  11. use of any Services in violation or any trademark, copyright, or any other intellectual property protection law or provision, or AUP policy of any third party provider;
  12. use of any Services for the purposes of engaging in an activity in connection or conjunction with any pornographic and/or adult entertainment industry purpose, regardless of whether such activity is lawfully permitted;
  13. use of free conference calling or similar services that ACVoIP in its sole discretion deems to participate in traffic stimulation practices or schemes that result in excessive charges;
  14. use of an open telephone line as a monitoring, intercom or similar service;
  15. use of call Services which do not consist of uninterrupted live human voice dialog by and between natural human beings;
  16. restricting or inhibiting any other User or any other person from using and enjoying the Services; or
  17. engaging in any of the foregoing activities by using the services of another provider or third party and channeling such activities through an account provided by ACVoIP, or otherwise involving the Services or any ACVoIP account in any way with or without another provider or third party for the purpose of facilitating the foregoing activities.
  18. Autodialing
  19. Continuous, repetitive or extensive call forwarding
  20. Continuous call session connectivity
  21. Fax broadcasting
  22. Fax Blasting
  23. Telemarketing (including charitable or political solicitation or polling); or
  24. Any other activity that would be inconsistent with reasonable personal, residential and business use patterns, causes network congestion, or jeopardizes the integrity of ACVoIP’s network.
  25. Use our Service to: impersonate another person; send bulk unsolicited messages; use robots, data mining techniques, or other automated Devices or programs to catalog, download, store, or otherwise reproduce or distribute information from our Service or use any automated means to manipulate our Service.
  26. Use the Service for transmitting or receiving any communication or material of any kind which would constitute a criminal offense, give rise to a civil liability, or otherwise violate any applicable local, state, national or international law or encourage conduct that would constitute a criminal offense, give rise to a civil liability, or otherwise violate any applicable local, provincial, national or international law.
  27. You may not resell or transfer your Service or provide a telephone service to anyone else by using your ACVoIP service or features of your ACVoIP service without first obtaining our prior written consent.
  28. Any activity prohibited by local, provincial, federal or international law.

Remedies

  1. ACVoIP reserves the right, at its sole discretion, to determine if a Service is being used for any of the foregoing purposes or activities.
  2. Violation of this Policy may result in civil or criminal liability, and ACVoIP in its sole discretion, in addition to any remedy that it may have at law or in equity, may immediately terminate permission for the User to use the Services, or any portion of the Services, and may charge User any applicable rates and cancellation or termination fees. In addition, ACVoIP may investigate incidents that are contrary to this Policy and provide requested information to third parties who have provided notice to ACVoIP stating that they have been harmed by a User’s failure to abide by this Policy or the policies listed above. ACVoIP may bring legal action to enjoin violations and/or collect damages caused by any violation of any part of this Policy.
  3. Any violations or attempted violations of this Policy by any User (or any third party on behalf of any User) will constitute a violation of this Policy by the User and a material breach of any applicable customer agreement, including, without limitation, any applicable terms of service and/or supplements to any applicable agreement(s).
  4. ACVoIP’s failure to enforce this policy in every instance in which it might have application does not amount to a waiver of ACVoIP’s rights.
  5. IN NO EVENT WILL ACVOIP BE LIABLE TO ANY USER OR THIRD PARTY FOR ANY DIRECT, INDIRECT, PUNITIVE, SPECIAL, CONSEQUENTIAL OR OTHER DAMAGES FOR ACTIONS TAKEN OR NOT TAKEN PURSUANT TO THIS POLICY, INCLUDING, WITHOUT LIMITATION, ANY LOST PROFITS, BUSINESS INTERRUPTION, LOSS OF PROGRAMS OR DATA, OR OTHERWISE, EVEN IF ACVoIP WAS ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. THIS LIMITATION OF LIABILITY IN FAVOR OF ACVoIP IS IN ADDITION TO ANY LIMITATIONS SET FORTH IN ANY WRITTEN AGREEMENT BETWEEN ACVoIP AND ANY APPLICABLE USER AND WILL APPLY WHETHER THE ACTION IN WHICH RECOVERY IS SOUGHT IS BASED IN CONTRACT OR TORT (INCLUDING, WITHOUT LIMITATION, NEGLIGENCE OR STRICT LIABILITY), OR ANY APPLICABLE LAWS.

Customer Agreements

  1. Nothing in this Policy will limit or be deemed a waiver of any rights or protections of ACVoIP pursuant to any written agreement between ACVoIP and any applicable User. This Policy will be read in connection with any such written agreement and not in conflict with any such agreement. This Policy, in connection with any such agreement, supersedes any other oral or written representations or agreements made by ACVoIP and/or its representatives regarding the Services.
  2. Subject to any arbitration, forum or choice of law provisions of any written agreement between ACVoIP and any applicable User, (i) this Policy will be governed by, construed under and enforced in accordance with the laws of the Province of Alberta without reference to its choice of law principles or the United Nations Convention on the International Sale of Goods; and (ii) in the event any party brings a civil action or initiates judicial proceedings of any kind related to this Policy (except for actions to enter or collect on judgments), Users consent to the exclusive personal jurisdiction and venue of the federal and provincial courts located in Calgary, Canada.
  3. If any provision of this Policy is held to be invalid or unenforceable, the validity and enforceability of the remaining provisions of this Policy will not be affected thereby.