Terms of Service
Select the Terms of Service that apply to your ACVoIP subscription
ACVoIP provides telecommunications services to both business and residential customers. The terms and conditions that govern your use of our Services depend on the type of service you have subscribed to.
Please select the appropriate Terms of Service document below based on your service type:
Business Services
Terms of Service for ACVoIP Business VoIP, Internet Faxing, Conference Bridge, and Managed PBX services.
- • Enhanced liability protections
- • Facilities ownership provisions
- • Confidential information obligations
- • Regulatory compliance requirements
Residential Services
Terms of Service for ACVoIP Residential VoIP and Home Phone services.
- • Standard consumer protections
- • Fair usage policy
- • Service availability terms
- • Privacy and data handling
Additional Policies
In addition to the Terms of Service, the following policies apply to all ACVoIP customers:
Privacy Policy
Learn how ACVoIP collects, uses, and protects your personal information in accordance with PIPEDA and applicable privacy laws.
Business Fair Usage Policy
Fair usage limits and acceptable use guidelines for ACVoIP Business Services (5,000 minutes/month aggregate).
Residential Fair Usage Policy
Fair usage limits and acceptable use guidelines for ACVoIP Residential Services (3,000 minutes/month aggregate).
Questions About Our Terms?
If you have questions about which Terms of Service apply to your account, or if you need clarification on any provision, please contact our customer service team:
ACVoIP Customer Service
A Division of Valstar Consulting
Calgary, Alberta, Canada
Telephone: (587) 885-1060
Last Updated: June 13, 2026
All ACVoIP services are provided by ACVoIP, a division of Valstar Consulting, located in Calgary, Alberta, Canada. Services are governed by the laws of the Province of Alberta.